Customer Reviews and Testimonials For Air Call Minicab

Testimonials 3.8/5 based on 58 reviews

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SIMON CLARKSON

"Great - all good thank you"

PATRICIA OBYRNE

"Very pleased with the service, especially the return trip when a combination of the late arrival of the Eurostar and delays at passport control meant we were 45 mins late but the driver was waiting patiently. I did send updates but I’m not sure they went through to the driver. Because we had a minibus it was easy to spot it, I’m not sure how easy it would be with an ordinary car. However, I would happily use the service again."

PETROS KARADONTIS

"A bit surprised that the driver on the return drive was not aware that it was already paid "

MOHAMMED AL GHAFRI

"Although I ordered two sedan cars and I received only one but it was big with seven seats, comfortable and enough to take all my luggage."

ANNA LEE

"Prebooking process terrible where we were charged an additional £30 to upgrade car even though initial booking request included number of people and luggage. If that would not fit the selected vehicle, the booking should not have been used. Will not use again. "

KUNAL VYAS

"Good service"

DEIDRE MCMAHON

"Company rang us to say our driver was waiting at Costa coffee, we had spent considerable time walking up and down looking for our name. Our driver wasn't there at this stage. I tried phoning back but received no answer. We received a 2nd call telling us our driver was parking and would meet us soon. Other than this delay the service was fine."

DEIDRE MCMAHON

MICHAEL SCRUBY

"Good, safe driver."

MICHAEL SCRUBY

"Good, safe driver."

STEPHEN TAYLOR

"A good and efficient experience, hour EY took a little longer due to it being hard to get where we were going but the driver was very polite and an absolute gentleman 😁"

STEPHEN TAYLOR

"A good and efficient experience, hour EY took a little longer due to it being hard to get where we were going but the driver was very polite and an absolute gentleman 😁"

NATALIE CARRICK

"Courteous and pleasant driver"

MARTIN PIKE

"Wrong car listed on notifications. Could have saved 14 pounds if we had booked directly with Kew cars and got a 20% discount."

MICHAEL NIGGEL

"The service was late 1 hour after being scheduled for 8am pick up - we called the firm 5 times and kept getting we’ll be there in 10-15 mins The worst service ever ! If we had not prepaid - I would have just jumped in a taxi - which I should have anyway! The firm charges 5 pounds sterling for every 15 mins if we are late, but if you are late and ruin our day where is our 25 pounds sterling back? We don’t want a credit for future service- we want our money back from what we paid the first time and an apology from the firm for constantly lying to us. Mr and Mrs Niggel "

MARTIN ROE

"Good value"

ALAN GLENNON

"Quite good overall.... but of confusion on the pick up as there was no pre arranged location and lots of missed calls.... but we got there in the end. "

MARTYN EDMINSON

"Brilliant service"

TORE BJERKELUND

"x"

JAMES CLEE

"Excellent service"

IAN FALLMANN

"very good indeed. No issues. THanks"

JEN CATLEY

"One driver was late then rude about being late. Payment was not clear and as I result I paid £55 rather than £40. Information about following me to the car rental place on the way to terminal 2 was not passed on and the driver complained about that. "

NICOLAS HUERTA

"driver never showed up!!!"

RINA SUO

"The journey was above average."

PAUL BANNISTER

"Good service"

PAUL DENNISON

"taxi"

GRAEME WEBBER

"Driver arrived at about 8.20am when booking was for 9.15am We ended up loading at 8.59am Overall trip was good but disappointed to receive an email on 23/4 saying an extra cost of £18 WAS TO BE CHARGED to my card account. I replied to the email & advised that I have told my bank to reject this request as I have already paid the agreed amount of £55.50"

TINA ANDERSON

"The driver was great!"

ANASTASIA YARYGINA

"Great service, on time, received driver's details in advance by sms. The driver's vehicle could be traced in the mobile application Would recommend"

DAN TAYLOR

"The driver had a bit of issue finding the address as I could judge from the tracker but he was on time."

LINA BEGUM

"Driver was lost, didn't understand directions when given on the phone so took a good 15 minutes to arrive, therefore we were 15 minutes delayed. Our building is new but sat navs etc should now have the correct information if updated regularly, although generally from past experiences people end up in the street next to us, however to be fair this driver was a bit off. Apart from that he was pleasant and helpful. Perhaps needs better equipment and a bit if training."

MARTYNA ZIEBA

"Would reccomend"

MURIEL RUSSELL

"Vehicle went to wrong house, when I came out to find him he was 5 houses away and I had to walk to him. As an 80 year old woman with poor mobility not the best. Also cab back from venue at midday was a 3rd cheaper, so no value for money at all."

NETNAPA NARATHASAJAN

"-"

RAKESH PATEL

"Taxi ordered for 8.45 did not arrive till after 10.15"

RACHEL PRYOR

"He left us at the wrong place I showed him address to hotel snd said he couldn’t find it. He got a bit angry snd frustrated. He called dispatch and they gave wrong address. We got left at wrong place. It was a bad experience because we had to walk and there was no help. He should’ve listened to my instructions. "

ANWAR ALNAAR

"Requisted 7 series and receive 5 series "

MARK DOUGLAS

"Good trip."

SERGE MARINKOVIC

"Let me tell you fellow tourist. I booked this on my phone and no where on their websites does it say that same day cancellations are non refundable. Not on their website or the web receipt so I am contesting the charge. They are taking advantage of tourist with this unfair rule. I have never encountered this rule before anywhere in the world including Asia, Australia and South America. So buyer beware. I would use another company instead and always ask. "

TANYA BRICKLER

"My plane arrived 30 minutes earlier. I called the company and they asked me to wait for him at the Short Term Car Park. Driver arrived at the time of reservation. On the return trip, the driver went to the wrong reception but we quickly sorted things out and I was on time. "

AMARA NKECHIKA

"Excellent and the driver was amazing "

AMANDA PERRIOR

"Brilliant service all the way through, from booking to pick up ! Will definitely use again"

LARA VIRGULTI

"The driver was perfectly in time and it was 2am! He was very kind with us and the car was nice and clean."

ELISABETH ALMEIDA

"The ride and drivers were good however there was an issue with the destination and pickup at the hotel. Drivers were not given the correct address for the hotel."

JED THURLOW

"Driver was great, will use this again"

ROBERT FRIBBANCE-COLLINS

"An early mix up over the address but otherwise all excellent"

JAMES TURNER-CROWE

"Taxi showed up exactly on time, friendly driver and zero hassle :)"

AYESHA BINT-E-SIDDIQ

"We reached our destination on time as the cab arrived at the exact time"

NERADAH HARTNETT

"Driver was half an hour late, unapologetic, called at least 8 times that day to get the address right, crammed us into 2 cars instead of the 3 booked, went the wrong way and couldnt follow the directions of his GPS. disaster"

LORINC LUKACS

"Thank you for your service was really great!"

HARRY ANTONY PERRY

"Excellent service. Will certainly use again."

DOMINIQUE

"Service on time and efficient. Very affordable too."

MISS KRISTINA TRANTER

"The first driver turned up hslf an hour early and left the station before the pick up time so we had to call and arrange for him to drive back so the pick up was late. I amended the journey with them about 2 weeks earlier down to 4 passengers and they said the price would be £35.00. Can I please have details regarding the refund, as I need to know when it will be back in the account which paid for it."

ELLEN PUGH

"Will not be using this site again!! my taxi never showed, I payed over price for the journey anyway, and I can't seem to get a refund. When I called the taxi company I booked with to enquire about where my taxi was after waiting in the rain for 20 minutes all they said was that they would call me back, which they never did. Think I'm just gunna stick with uber or black cabs in the future."

KLARA JINA CHOI

"I booked the cab on-line for my teenage daughter to go to Heathrow as I was away and not able to take her to the airport. The taxi driver arrived late and at first refused to go to there. after contacting his office and shouting at them he did agree. Then he asked my daughter how she is going to pay. When he heard that I already paid on-line he called the office and shouted again. As the result my daughter was horrified and very scared. She almost left the cab! If she did it (and I would not blame her!) she would miss her flight to Singapore! I called the office to complain but never heard back despite the promise! I DO NOT WISH ANYBODY TO PUT THEIR CHILDREN THROUGH SIMILAR EXPERIENCE!!!!! "

ENDA HARHEN

"This was the worst service I've ever encountered. The driver was 30 minutes late He didn't want to come into the terminal. I had to telephone 4 times to get him to come in for meet and greet that I had already prepaid for. I found the whole experience very unsatisfactory and would appreciate your comments and what action you would take from this information Enda Harhen"

BERT

S MARRIOTT

"Very good price"

S MARRIOTT

"Very good price"

SIMON CLARKSON

"Great - all good thank you"

PATRICIA OBYRNE

PETROS KARADONTIS

"A bit surprised that the driver on the return drive was not aware that it was already paid "

MOHAMMED AL GHAFRI

"Although I ordered two sedan cars and I received only one but it was big with seven seats, comfortable and enough to take all my luggage."

ANNA LEE

KUNAL VYAS

"Good service"

DEIDRE MCMAHON

MICHAEL SCRUBY

"Good, safe driver."

MICHAEL SCRUBY

"Good, safe driver."

STEPHEN TAYLOR

"A good and efficient experience, hour EY took a little longer due to it being hard to get where we were going but the driver was very polite and an absolute gentleman 😁"

STEPHEN TAYLOR

"A good and efficient experience, hour EY took a little longer due to it being hard to get where we were going but the driver was very polite and an absolute gentleman 😁"

NATALIE CARRICK

"Courteous and pleasant driver"

MARTIN PIKE

"Wrong car listed on notifications. Could have saved 14 pounds if we had booked directly with Kew cars and got a 20% discount."

MICHAEL NIGGEL

MARTIN ROE

"Good value"

ALAN GLENNON

"Quite good overall.... but of confusion on the pick up as there was no pre arranged location and lots of missed calls.... but we got there in the end. "

MARTYN EDMINSON

"Brilliant service"

TORE BJERKELUND

"x"

JAMES CLEE

"Excellent service"

IAN FALLMANN

"very good indeed. No issues. THanks"

JEN CATLEY

NICOLAS HUERTA

"driver never showed up!!!"

RINA SUO

"The journey was above average."

PAUL BANNISTER

"Good service"

PAUL DENNISON

"taxi"

GRAEME WEBBER

TINA ANDERSON

"The driver was great!"

ANASTASIA YARYGINA

"Great service, on time, received driver's details in advance by sms. The driver's vehicle could be traced in the mobile application Would recommend"

DAN TAYLOR

"The driver had a bit of issue finding the address as I could judge from the tracker but he was on time."

LINA BEGUM

MARTYNA ZIEBA

"Would reccomend"

MURIEL RUSSELL

NETNAPA NARATHASAJAN

"-"

RAKESH PATEL

"Taxi ordered for 8.45 did not arrive till after 10.15"

RACHEL PRYOR

ANWAR ALNAAR

"Requisted 7 series and receive 5 series "

MARK DOUGLAS

"Good trip."

SERGE MARINKOVIC

TANYA BRICKLER

AMARA NKECHIKA

"Excellent and the driver was amazing "

AMANDA PERRIOR

"Brilliant service all the way through, from booking to pick up ! Will definitely use again"

LARA VIRGULTI

"The driver was perfectly in time and it was 2am! He was very kind with us and the car was nice and clean."

ELISABETH ALMEIDA

"The ride and drivers were good however there was an issue with the destination and pickup at the hotel. Drivers were not given the correct address for the hotel."

JED THURLOW

"Driver was great, will use this again"

ROBERT FRIBBANCE-COLLINS

"An early mix up over the address but otherwise all excellent"

JAMES TURNER-CROWE

"Taxi showed up exactly on time, friendly driver and zero hassle :)"

AYESHA BINT-E-SIDDIQ

"We reached our destination on time as the cab arrived at the exact time"

NERADAH HARTNETT

LORINC LUKACS

"Thank you for your service was really great!"

HARRY ANTONY PERRY

"Excellent service. Will certainly use again."

DOMINIQUE

"Service on time and efficient. Very affordable too."

MISS KRISTINA TRANTER

ELLEN PUGH

KLARA JINA CHOI

ENDA HARHEN

BERT

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What our customers say

Testimonials 3.8/5 based on 58 reviews